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FAQs

Shipping & Delivery

We only deliver to street addresses in New Zealand.
All orders are delivered freight free within New Zealand!

Generally, allow 1-2 business days for delivery. Rural and some residential areas may need an additional day.

When your order has been dispatched, you will receive an email with a tracking number to track the package. If you have your tracking number, you can track your parcel at CourierPost
Unfortunately, no, a physical address is required.
Yes, all packages require a signature. Please let us know if you would like your order left without a signature.
Our shipping partner is CourierPost.
Once an order is placed it is packaged and sent as fast as possible. If you no longer want the product you can contact us by phone or email and we may be able to catch the order before it is collected by the courier. Unfortunately if the parcel is with the courier, please wait until you have received the order shipment and follow our return instructions to process for a refund or exchange.

Returns & Exchanges

If the product is returned within 30 days of purchase in its original condition and packaging with proof of purchase, we can offer an exchange or refund. In order to receive a FREE RETURN courier label, please email the team at info@patmenzies.co.nz (please remember to quote your order number).

You can find more information about returns here.

Please call the Pat Menzies Shoes Customer Support Team at 09 379 6130 for assistance returning a gifted item. They will need some information to find the account the gift was purchased with. You may need to provide either the phone number, first and last name, invoice number and/or email address of the account used to purchase the item.
For the majority of returns, it takes around 5-10 Business Days for us to get your package, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card provider, it may take an additional 2-10 Business Days after your credit is applied for it to appear in your account.
Orders with Gift Cards as payment will be refunded back to a Gift Card for your convenience. New Gift Card codes can be emailed to your email address on file.

Payment Information

Pat Menzies Shoes can accept international credit cards but we can only ship to a physical address within New Zealand. Please note that the credit card must be issued and contain a logo from either Visa or Mastercard.
We use Afterpay as well as Payment Express, and accept Visa, MasterCard, American Express, ASB True Rewards and all other cards supported by this system. We do not accept Prezzy Cards, checks or cash at this time.
Using In Store
The True Rewards dollars on your True Rewards card are like cash. You can use them in store, just like you would with an EFTPOS card. Anything you can get in store, you can buy instantly using your True Rewards card.

Using Online
Simply use your True Rewards card the same as you would your ASB Rewards credit card.


Brands

On our product page you will see a size chart link above the size selection box. For the product you are viewing this link will display the relevant brand’s sizing chart.
For our generic size conversion chart please visit our Sizing Guide.
You can email or call our Customer Support Team for more information on brands and their sizes.
Click on the Brands link located at the top of each page in the menu. From there you can view all the brands that Pat Menzies Shoes stock. Select a brand and narrow your search with the filters. To find out about new brands coming to Pat Menzies Shoes subscribe to our newsletter and follow us on Instagram and Facebook.

General

We're Here to Help You!
Call the Pat Menzies Shoes Customer Service Team during our Opening Hours: 09 379 6130
Email us any time at: queenst@patmenzies.co.nz
You can purchase Gift Cards instore, or online here. You can specify any value and even add a personal message to the card carrier.
Due to how often styles are changing in our store we don’t do back orders. If a size is out of stock you can contact us any time through email or call us during opening hours. If you have any other queries regarding stocked styles or sizes our Customer Support Team will assist you.
You can write a product review with just 3 steps:
1. On any product page, scroll down and next to the description you will see a tab titled ‘REVIEWS’.
2. Once you click on that tab you will see a star rating section, and three text box sections. Please fill in as much information as you’d like. Then, click on the ‘Submit Review’ button.
3. Once you’ve submitted your review, it can take up to 5 business days for it to appear on the site.
There are two quick and easy ways to unsubscribe from our mailing list.
1. Call us during opening hours at 09 379 6130 and someone from our customer service team will take care of your request over the phone.
2. Email us any time at info@patmenzies.co.nz and one of our customer service team will unsubscribe your email address.
3. Click on the unsubscribe link at the bottom of one of our email newsletters.
Using your code is as easy as 1-2-3!
1. Place all of the items in your shopping cart and proceed to checkout
2. Proceed through the checkout until you reach Payment. Under Your Payment Information, find the section labeled "Gift Card"
3. Enter your code in the box and click "Apply"
1. Login in to your account at the top right of the page.
2. Under ‘Contact Information’ click the ‘Edit’ link
3. You will see a ‘Change Email’ selection box, click this and a field will appear for you to enter your new email. You will need to re-enter your password.
We’re sorry your desired item is out of stock. Underneath the size selection dropdown menu you can select the size that is currently out of stock. Once selected you can add your email address to our notification list. When your size, color, and style become available you will receive an automated email sent by our system letting you know that your item is available for purchase.

The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.
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You need to enable cookies on your browser to enjoy all the shopping features on patmenziesshoes.co.nz. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "SIGN OUT" link at the top of the page.
For more information about how we use cookies, See Our Privacy Policy.
If you have any difficulties using our site, please let us know! You can email or call us to pass on the issue. Please let us know the device and browser you are using to access the site to help us troubleshoot the problem.
With your Pat Menzies account, you will have access to the following information:

- Your Account and Contact Information
- Your Order History
- Your Wish List
- Your Product Reviews
- Your Email Subscriptions
- Your Pat Menzies Rewards Balance
- Check Gift Card Balance
Pat Menzies Shoes is the underground destination footwear store that’s been operating since the early 70's and is the original stockist of Dr Martens, Converse and Vans.
Our range of shoes is second to none, with many other leading brands from basics to limited editions. Young and mature, street shoes, and dress shoes - you'll see we offer a selection like no other!

You can find out more About Us
Explore the Pat Menzies Timeline
Or check us out on our socials: Facebook and Instagram