Terms & Conditions

This Terms and Conditions document governs the use of Pat Menzies Shoes online store including shopping and participation in promotions run by Pat Menzies Shoes. You can access this Agreement at any time from the bottom of any page of the site.

Purchasing from patmenziesshoes.co.nz

Patmenziesshoes.co.nz gives customers convenient, easy and secure shopping. Products displayed on the site shopping areas can be purchased using a secure online credit card transaction facility. Customers can be confident that all their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment. You will be given the option to register as a member of patmenziesshoes.co.nz. Your shipping address details will be filed saving you the effort of entering these details each time you purchase. This is optional and purchases can easily be made without having to register.

New Zealand Sales Only:

We only sell and ship products within New Zealand. We cannot make deliveries outside of New Zealand.


All prices are in New Zealand dollars (NZ$) and include GST (15% sales tax). All prices are correct at time of publication however, we reserve the right to alter prices for any reason.


Payment can be made by Afterpay, Visa, Mastercard, Google Pay, Apple Pay and Debit Card.


Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that the online display of any colour will be completely accurate.


We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorised and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience. DPS is committed to protecting the security of your data. A variety of security technologies and procedures are used to help protect your personal information from unauthorised access, use or disclosure. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it using encryption, such as the Secure Socket Layer (SSL) protocol.

Contact Details:

If you have any queries regarding shopping with patmenziesshoes.co.nz, please email info@patmenzies.co.nz or call (09) 379 6130.

Use of patmenziesshoes.co.nz by You:

Your right to use patmenziesshoes.co.nz is personal to you. You are responsible for all your own use of the service. You may not download, modify, transmit, or otherwise use any material from the site for public or commercial purposes. The sites content, information and advice is free of charge (unless otherwise stipulated). However, you are responsible for your own network and connection charges.


patmenziesshoes.co.nz will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years can provide any personal information. Minors under the age of 18 years are prohibited from making purchases on the service.


This site provides general information about patmenziesshoes.co.nz and the products and services they offer. The information contained in the site has been prepared solely for providing information about patmenziesshoes.co.nz, its subsidiaries and the services and products they offer. patmenziesshoes.co.nz reserves the right to change, delete or move any of the material on the site at any time without notice. We also reserve the right to limit quantities (including after you have submitted your order). We apologise for any inconvenience this may cause you. If you are not fully satisfied with your purchase, please see our Return Policy for details on how to obtain a refund.

patmenziesshoes.co.nz and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.

Policy Changes:

Any changes to this policy will be posted here.



Gift Cards are a convenient way to give the gift of Pat Menzies Shoes. They are redeemable online at patmenziesshoes.co.nz and at the Pat Menzies Shoes Queen Street store (Canterbury Arcade, 174 Queen St, Auckland 1010).

You can purchase Gift Cards instore, or online here. You can specify any value and even add a personal message to the card carrier.

View your balance:

To view your Gift Card balance, go to patmenziesshoes.co.nz, add an item to your cart and follow the checkout process. At the checkout page, you will see a Pat Menzies Shoes Gift Card section. Enter your barcode number and click ‘Check Status and Balance’ to view your card balance. Alternatively, our Pat Menzies Shoes store can check your balance, either in person or over the phone.


You cannot return or cancel your Pat Menzies Shoes Gift Card after it is dispatched. Purchasers who wish to cancel or re-direct a Gift Card purchase prior to its delivery to a recipient should contact us immediately via phone call.

Lost or stolen gift cards:

Gift Cards cannot be replaced if lost or stolen. Gift Cards have cash value and should be safeguarded accordingly.


You may not use a Gift Card to purchase other Gift Cards. Pat Menzies Shoes Gift Cards cannot be redeemed for cash or returned for a refund. Unused balances are not refundable or transferable. Pat Menzies Shoes is not responsible for lost or stolen cards. Card value expires 24 months after date of issue.

Loyalty dollars:

Pat Menzies Shoes Loyalty Dollars are not earned on the purchase of a Gift Card. Loyalty Dollars can be earned when using a Gift Card as payment for full-priced items.

Delivery information and requirements for gift card purchasers:

Gift Cards may not be shipped to international addresses. All orders of Gift Cards are subject to a process that compares purchaser information provided on the website with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your Gift Card order may be delayed until it can be corrected. If you have concerns about your order, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.

We are not responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate physical address or email address for the recipient. Please check to make sure the address of the recipient is correct and contact us if you suspect the recipient did not receive his/her Gift Card.

Acceptance of terms and conditions:

Purchasing a Gift Card constitutes acceptance of these terms and conditions, which may change at any time.


  • Pat's Points are given to a member based on the final transaction value (which includes GST) (i.e. if a member uses Pat's Points, such as $50 off when you spend $150, the customer’s final transaction is $100, then Pat's Points will be awarded based on a $100 spend).
  • Pat's Points can take up to 24 hours before they are available for redemption.
  • At its sole discretion, Pat Menzies may update a member account with Pat's Points as a consequence of a purchasing behaviour, incentive and/or promotional activities.
  • Pat Menzies reserves the right to withdraw, cancel or vary the Points or loyalty program without notice and at any time.
  • Points cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments - including (but not limited to) gift vouchers and credit notes.
  • Pat Menzies reserves the right in its absolute discretion to exclude certain items, quantities and promotions from being redeemed using Points.
  • All Points will expire after 24 months of account inactivity. Pat Menzies reserves the right to change the expiry date of any Point at any time without prior notice.
  • Points cannot be used or earned in conjunction with any other discount or promotion codes.
  • Only Points from one Pat Menzies account can be used per transaction.
  • Pat's Points are earned with every purchase. Pat's Points earned equate to 10% of each purchase. (i.e. a $150 purchase earns 15 points. 15 points = $15 which may be used on your next purchase).
  • You must have a valid and unique email address to join Pats Points. Members can join online at patmenziesshoes.co.nz or in store.
  • You must be signed up to Pat Menzies emails to receive loyalty and discount code emails including your sign up and birthday vouchers.
  • Pat Menzies requires your name, email address, and mobile phone details to activate an account. Members can then add personal information and password online at patmenziesshoes.co.nz
  • If a purchase is refunded, your Pat's Points from the purchase will be deducted.
  • If you checkout without creating an account (i.e. as a guest) you will not get Points for that purchase as these are only rewarded for being a Pat's Points Member. You need to have a Pat Menzies Account online to get your Points.
  • Pat's Points members are entitled to our 7 day sale guarantee. If a full priced item you purchase goes on sale within 7 days we will refund you the price difference in points. I.e. you purchase an item for $150. 5 days later it is on sale for $105. We will add the difference of 45 points onto your account. It is up to the customer to contact Pat Menzies via our email info@patmenzies.co.nz. Once we have received your email we will add the difference of 45 onto your account as points. 45 points = $45 to spend on your next purchase. Points will expire after 24 months. You must contact us within 7 days to be eligible for the sale guarantee.


  • $20 Sign Up Discount Code expires 1 month after creating an Account online and signing up to receive marketing & loyalty emails via Patmenziesshoes.co.nz and must be added at the Patmenziesshoes.co.nz checkout prior purchase, in the Discount Code field or entered by a retail staff member in store.
  • Minimum spend $50. Valid on full priced items only, excludes gift cards, shoe care products and shipping costs (if applicable).
  • $20 Sign Up Discount Code is applied when the code is entered or claimed at Patmenziesshoes.co.nz at checkout or instore.
  • Discount code may only be used once per customer.
  • Patmenziesshoes.co.nz reserves the right to amend or cancel discount/promotional codes without notice.
  • Patmenziesshoes.co.nz reserves the right to update their Terms and Conditions without notice.

Easter Sale:

Easter Sale commences 28/03/2024 and ends 11.59pmNZT 01/04/2024 (promotion period). 20-30% off selected full-price products. All Birkenstock, EMU Australia, gift cards and some other selected styles are excluded from the sale. Cannot be used in conjunction with any other discount code, offer, or voucher.  patmenziesshoes.co.nz reserves the right to amend or cancel discount/ promotional codes without notice. patmenziesshoes.co.nz reserves the right to update its Terms & Conditions without notice. The organiser of this promotion is Brittain Wynyard & Co Ltd on behalf of Pat Menzies Shoes.