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RETURNS


If you wish to exchange or return a product, please print out this Pat Menzies Return form, fill it out, and include it with your return.

In order to receive a FREE RETURN courier label, please email the team at info@patmenzies.co.nz (please remember to quote your order number).

We will begin the returns process as soon as the order is received.


1. Money Back Guarantee - on full priced stock only


If the product purchased is returned within 30 days of purchase in the "Original Condition and Packaging" with "Proof of Purchase" a refund will be available. The refund will be processed by Pat Menzies Shoes in the same tender as the original purchase, for example, the Credit Card used at purchase will be the Credit Card used to process the refund. Please note: Refunds will only be provided on goods returned in their original condition and packaging unless faulty or otherwise deficient.


2. Exchange


If a product is unsatisfactory, Pat Menzies Shoes can offer to exchange it for another one (i.e. a different size, colour etc) or another product of the same value. You are not required to pay for standard delivery on the outgoing replacement parcel. Proof of purchase is required in order to get an exchange. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with original packaging intact and all labels etc returned with the item.


3. Repairs/Faulty Goods


If the returned product has a manufacturing fault that can be repaired, then Pat Menzies Shoes will arrange for the repair at Pat Menzies Shoes expense. If the product has no warranty, or the fault is caused through fair wear and tear, then Pat Menzies Shoes can get the product repaired at the customer's request, however the cost of the repair will be charged to the customer. If the product returned has a manufacturing fault that can not be repaired or replaced, Pat Menzies Shoes will offer a full refund or Credit Note including any postage charges depending on your preference.


If you have any enquiries please contact us for a more personal service at: 09 373 4955 or email us at info@patmenzies.co.nz


Wherever possible we will endeavour to repair any manufacturing fault to a factory issue standard and return it to you FREE of charge. Where a repair is not possible or practical on a product with a manufacturing fault, we will replace the product with the same or similar product if available.


If a replacement is not available we will give you the option to either exchange it for any of Pat Menzies Shoes products of the same value as your original purchase price OR provide a full refund OR Credit Note including any postage charges depending on your preference.


For the majority of returns, it takes around 5-10 Business Days for us to get your package, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card provider, it may take an additional 2-10 Business Days after your credit is applied for it to appear in your account.