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Extended Returns Period - 60 days, instead of 30!
Extended Returns Period - 60 days, instead of 30!

RETURNS


Free 60 Day Return Period for All Items


We understand that buying footwear and clothing online can be tricky, so we provide FREE RETURNS for all items!

If the product is returned within 60 days of purchase in its original condition and packaging with proof of purchase, we can offer an exchange or refund. If you opt for a refund, this will be processed by Pat Menzies Shoes in the same tender as the original purchase. For example, the Credit Card used at purchase will be the Credit Card used to process the refund.

If the above conditions are met, you can also choose to exchange your order for a different size, colour, or another product of the same value. You are not required to pay for standard delivery on the outgoing replacement parcel.


Returns Process


If you wish to exchange or return a product, please print out this Pat Menzies Return form, fill it out, and include it with your return.

In order to receive a FREE RETURN courier label, please email the team at info@patmenzies.co.nz (please remember to quote your order number).

For the majority of returns, it takes around 5-10 Business Days for us to get your package, inspect your return, process it into inventory, and complete your refund/exchange. If the refund is being issued to a credit card, depending on your credit card provider, it may take an additional 2-10 Business Days after your credit is applied for it to appear in your account.


Repairs/Faulty Goods


Wherever possible, we will endeavour to repair any manufacturing fault and return it to you FREE of charge. Where a repair is not possible or practical on a product with a manufacturing fault, we will replace the product with the same or similar product if available. If the manufacturing fault that cannot be repaired or replaced, Pat Menzies Shoes will offer a full refund or Credit Note including any postage charges depending on your preference.

If the product has no warranty, or the fault is caused through fair wear and tear, then Pat Menzies Shoes can get the product repaired at the customer's request, however the cost of the repair will be charged to the customer.