Terms and Conditions

Welcome to the Pat Menzies Shoes website.

The following rules and regulations apply to all visitors or users of the Pat Menzies Shoes website. By using this website, you agree to be bound by these rules and regulations. We reserve the right to update or modify these Terms and Conditions at any time, without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you use this website. If you do not agree to these terms, please do not use the Pat Menzies Shoes website.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).
If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

If you require further assistance please call us on 09 373 4955, 9.30am – 6pm Monday to Friday, or email

Product Orders

Any order placed by you through the Pat Menzies Shoes website is an offer by you to purchase a particular product(s) for the price (including the delivery and other charges and taxes) where applicable specified on this website at the time you place your order. We reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. The rejection of any offer is at the sole discretion of Pat Menzies Shoes. Your contract only comes into existence when you are forwarded a confirmation of receipt of your order and payment. If we do not have the goods you order in stock, you will be offered an alternative before we despatch your order. If this occurs you may accept the alternatives we offer, cancel your order or leave the order valid, but tell us to omit the out-of-stock item/s. If your credit card has already been charged for an order that is subsequently cancelled, Pat Menzies Shoes shall issue a credit to your credit card account.

Product Information

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content on the website is accurate, complete, reliable, current or error free.

Sale Items

Items purchased on sale can not be refunded or exchanged unless previously agreed with Pat Menzies Shoes. 

Delivery and delivery charges

Shoes that are priced at $99 and under will incur a $10 delivery fee in New Zealand. Shoes that are priced at $100 and over will not incur shipping. We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.


All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise. All prices are correct when published. We reserve the right to alter prices at any time.

An order confirmation will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following credit cards:
Visa, MasterCard and American Express

Credit Card Security

All payments are processed via DPS's secure payments system to ensure high levels of payment security and are subject to DPS's terms and conditions.

Shipping and delivery

We only deliver to street addresses in New Zealand. 
Allow up to 2 days for items shipped in Auckland and 4 days for the rest of New Zealand.
We endeavour to ship on the day the order is received as long as the order is completed by 2pm. If the order is placed on a weekend we’ll ship on the following Monday.
All items will be tracked. Please contact us if your order hasn't arrived after the times stated above on 09 373 4955, 0800 PAT MEN or


While the Consumer Guarantee Act and Fair Trading Act provide the basis for the Pat Menzies Shoes website, we want our customer service offering to deliver beyond this Pat Menzies Shoes has a 30 days money back guarantee on full priced stock with printed proof of purchase. For a product to be returned under our policy, that product must be in the original resalable condition, in original packaging unless faulty or otherwise deficient. It is this policy that provides you no risk and 100% satisfaction while shopping at
NOTE: These products are still guaranteed under the Consumers Guarantees Act.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
1. Money Back Guarantee - on full priced stock only
If the product purchased is returned within 30 days of purchase in the "Original Condition and Packaging” with "Proof of Purchase” a refund will be available. The refund will be processed by Pat Menzies Shoes in the same tender as the original purchase, for example, the Credit Card used at purchase will be the Credit Card used to process the refund. Please note: Refunds will only be provided on goods returned in their original condition and packaging unless faulty or otherwise deficient.
2. Exchange
If a product is unsatisfactory, Pat Menzies Shoes can offer to exchange it for another one (i.e. a different size, colour etc) or another product of the same value. You are not required to pay for standard delivery on the outgoing replacement parcel. Proof of purchase is required in order to get an exchange. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with original packaging intact and all labels etc returned with the item.
3. Repairs/Faulty Goods
If the returned product has a manufacturing fault that can be repaired, then Pat Menzies Shoes will arrange for the repair at Pat Menzies Shoes expense. If the product has no warranty, or the fault is caused through fair wear and tear, then Pat Menzies Shoes can get the product repaired at the customers request, however the cost of the repair will be charged to the customer.
If the product returned has a manufacturing fault that can not be repaired or replaced, Pat Menzies Shoes will offer a full refund or Credit Note including any postage charges depending on your preference. If you have any enquiries please contact us for a more personal service at: 09 373 4955 or email us at
Wherever possible we will endeavour to repair any manufacturing fault to a factory issue standard and return it to you FREE of charge.
Where a repair is not possible or practical on a product with a manufacturing fault, we will replace the product with the same or similar product if available.
If a replacement is not available we will give you the option to either exchange it for any of Pat Menzies Shoes products of the same value as your original purchase price OR provide a full refund OR Credit Note including any postage charges depending on your preference.

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.
We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.
To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
Applicable law and jurisdiction
Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.
Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.
Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).
You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.
Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).
We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.
You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our websites, some functionality of those websites may not be available to you.
We may disclose your personal information as required by law.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.
You can request details of your personal information that we hold, and ask us to correct it, at any time.

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